Welcoming Experience

• PROVIDE a safe and enjoyable learning environment for everyone at the library.
• PROMOTE professional, reliable, and accountable conduct among customers and staff.
• SUPPORT a collaborative working and learning environment through innovative and effective space planning.
• CREATE an inclusive culture focused on equality and fairness, which celebrates the unique aspects of all stakeholders.

Health and Wellbeing

• IMPROVE employee morale in order to increase retention rates and improve productivity.
• INVEST in staff learning and development to foster professional growth, leadership, and lifelong learning.
• CREATE an inclusive culture focused on equality and fairness, which celebrates the diverse aspects of staff and stakeholders.

Youth Engagement – Early Literacy

• SUPPORT the community as a respected resource by helping parents, caregivers, and educators teach the children of the community skills needed for kindergarten and beyond.
• ENSURE that staff and physical spaces in the youth areas of the library support social-emotional learning.
• PROVIDE culturally sensitive classes and events.

Youth Engagement – School Age, Tween, and Teen

• PROVIDE additional support to lower-performing schools or lower-performing academic areas.
• CREATE meaningful partnerships with schools and homeschool groups to ensure all students have equitable access.
• DEVELOP dynamic programming to foster a love of reading and lifelong learning.
• SUPPORT the intellectual and emotional growth of school-age, tween, and teen customers by helping them ignite their spark.
• ENSURE all services, resources, classes, events, and initiatives foster and support inclusivity and accessibility.

Marketing and Outreach
Marketing

• INCREASE brand awareness throughout the community by empowering the team to generate high-quality leads through effective communication of organization expertise.
• IMPLEMENT a process to ensure all promotional and marketing approaches are equitable and inclusive. 

Outreach

• PROVIDE access to materials, demonstrating the organization’s value by engaging with stakeholders.
• INVEST time and effort in connecting the community with resources, inspiration, and entertainment for life.

Technology

• FOCUS on new and existing technology by weighing value to the customer and responsible financial performance.
• PROVIDE technologically advanced facilities to keep the library relevant and allow for equitable access for all.
• ENSURE a safe technological environment through cybersecurity measures while providing access to technology of tomorrow.