Careers at Pickerington Public Library

Pickerington Public Library is an Equal Opportunity Employer. 

Position: Customer Services Assistant
Location: Pickerington Public Library – Main
Reports to: Manager as assigned
Non-exempt part-time position: 20 hours a week
Compensation: Starting at $12.52/hour
Benefits: PTO, Holiday Pay and Ohio Public Retirement System

 

The Customer Service Assistant provides friendly, high quality service to library customers, ensuring a positive experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Responsible for managing library customer account and maintaining the library’s collection from processing returns to ensuring proper placement on the shelves. Committed to the Pickerington Public Library’s Mission of “Inspiring Learning, Connecting Community, Enriching Our World, Fostering a Love of Reading”.

 

Job Summary:

  • Provides excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Assists customers with Library card accounts in person, over the phone, by e-mail, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account
  • Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation and negotiating with customer
  • Works at the Customer Service desk, including checking in and checking out items, emptying book returns, and other typical duties
  • Issues library cards and maintain(confidential) customer files
  • Processes and sorts materials accurately and efficiently; materials from cargo bins, returned materials from customers, expired reserves and new materials
  • Counts and balances register when needed, and prepares bank deposit
  • Assists customers in using the catalog, computers, copiers and other equipment
  • Maintains Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)
  • Performs opening and closing duties
  • Participates in staff meetings and volunteer to serve on committees and library projects when appropriate
  • Seeks out and participates in continuing education opportunities in order to keep skills current and broaden knowledge
  • Assists customers with OPAC terminals and searches by title/author to request materials from other locations and other library systems
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Assists in public service areas as needed; answer basic directional questions in person and over the phone; locate and retrieve materials for customers, assist customers with self-service public technology; and support the code of conduct
  • Assists in all public service areas, including Homework Help Center as needed
  • Performs additional duties as assigned including working at community events and in house library classes/events

  Qualifications:

  • High School Diploma or equivalent
  • Excellent communication skills
  • Skill in Microsoft Office applications
  • Skill in ILS automation environment, or ability to develop that skill
  • Maintains professional, businesslike behavior and appearance
  • This individual would need the ability to work a flexible schedule including evenings and weekends
  • Demonstrated commitment to serving library customers and residents of the community

Physical Demands:

Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. Must be able to lift up to 30 pounds and push a 50-pound cart.

 

Resumes can be e-mailed to:  boliver@pickeringtonlibrary.org
Or mailed to:
Pickerington Public Library
Attention:  Brenda Oliver
201 Opportunity Way
Pickerington, Ohio 43147     

 

Resumes will be accepted until position is filled

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.

Position: Youth Services Assistant
Location: Pickerington Main Library
Reports to: Youth Services Manager
Non-exempt part-time position: 20 hours a week
Compensation: Starting at $14.81/hour

The Youth Services Assistant will successfully promote the value of library services to children and their caregivers through classes, school visits, community outreach and more. Works with each department in the library to provide materials and excellent customer service to all library customers. Provides customer assistance in finding library materials and requested information through print, media and online resources and readers’ advisory. Responsible for assisting customers with computers and other library needs. Committed to the Pickerington Public Library’s Mission of “Inspiring Learning, Connecting Community, Enriching Our World, Fostering a Love of Reading.”

Job Summary
:

  • Plan, coordinate, promote and present in person and virtual youth events/classes, displays and outreach
  • Interviews, researches and answers customer questions in person, over the phone, by email, etc. by locating appropriate sources of information using a variety of tools including the Internet
  • Provides readers’ advisory to customers (in person and virtually) using appropriate sources of information including knowledge of the collection, the publishing industry and electronic resources.
  • Specific awareness of the displays of special books in the youth department
  • Knowledge of the loan times of materials
  • Specific knowledge of classes/activities in the youth department
  • Assists with directional instructions and education of reading levels and library databases
  • Attends professional meetings and trainings
  • Supports planning, preparations, and implementation of Summer and Winter Reading
  • Trains public and staff on use of Library technologies, one-on-one and in classroom settings
  • Performs collection development activities based on knowledge of the community needs, usage levels, and relevance of materials.
  • Assists in maintaining collection, including shelving, processing reserves, etc.
  • Assists in maintaining local databases, websites, etc. and may assist Information Technology staff in the design, development and testing of products for the website
  • Utilizes computer applications and Library equipment, maintains current knowledge of system wide and location specific procedures, processes, policies and operations.
  • Utilizes email, voicemail and other Library technology to maintain open channels of communication
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Assists in public service areas as needed
  • Performs additional duties as assigned including serving on task forces, committees, etc.

Qualifications:

  • Bachelor’s Degree in Early Childhood and/or Youth Services experience
  • Excellent communication skills
  • Interest in interacting positively with children
  • Knowledge of basic library principles, methods and procedures
  • Maintains professional, businesslike behavior and appearance
  • Demonstrated commitment to serving library customers and residents of the community
  • Must maintain insurability under the Library’s vehicle liability insurance coverage. Must maintain valid driver’s license, personal vehicle and acceptable driving record. May drive PPL vehicle if called upon.
  • Must successfully pass a background check.

 Physical Demands:

Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. Must be able to lift up to 30 pounds and push a 50-pound cart. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Cover letters and resumes can be e-mailed to:  boliver@pickeringtonlibrary.org
Or mailed to:
Pickerington Public Library
Attention:  Brenda Oliver
201 Opportunity Way
Pickerington, Ohio 43147     

Cover letters and resumes will be accepted until position is filled

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.

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Careers at Pickerington Public Library

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