The Pickerington Public Library team is committed to delivering our core values with excellence. Do you want to Inspire Learning, Connect Community, Enrich Our World and Foster a Love of Reading? We invite you to apply for our open positions. Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.
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Branch Manager
FLSA Status: Exempt full-time
Starting Salary: $50,946 plus Benefits
Immediate Supervisor: Public Services Director
Location: Sycamore Plaza Library
Objective of the position: Oversees all aspects of branch operations; Leads and manages staff, building resources, operations and location/division initiatives in the context of the Library’s larger vision, purpose and strategic plan. Serves as a key Library point of contact for the local community and connection with key stakeholders and partners. Leads in the development, implementation and evaluation of all branch programs, outreach and services. Responsible for providing a full range of library services to customers and maintaining the branch collection. Committed to the Pickerington Public Library’s Mission to “Inspiring Knowledge, Connecting Community, Enriching Our World, Reading!”
Supervisory responsibilities:
• Hiring: Participate in search process and make recommendations to Human Resources in the hiring of all branch positions.
• Training: Oversee and/or conducts formal and informal training with all levels of branch staff in the provision of quality library services to customers.
Recommends professional development for branch staff.
• Work Review/Revision: Assists in coordinating library services throughout the organization. Directs the work and sets priorities for all branch staff.
• Evaluation: Conduct annual evaluations of all branch staff. Sets individual performance measurements for staff and holds them accountable.
• Discipline and Counseling: Responsible for discipline and counseling of branch staff up to and including recommendation for termination.
Job Summary:
• Leads a team in the effective management of operations at local level. Handles a wide variety of strategic and operational details. Delegates tasks, responds to questions/complaints and gathers data to prepare communications and reports.
Serves as location’s primary contact with other Library departments.
• Proven ability to lead in ensuring that all activities and interactions adhere to library policies and align with the library’s mission and vision
• Supervises and effectively performs all aspects of branch operations
• Develops, coaches and trains staff. Sets individual performance measurements for staff and holds them accountable while cultivating engagement and trust in an inclusive environment. Responsibilities include managing, hiring, orienting and
evaluating. Models organizational values and exceptional customer service behaviors.
• Leads location’s goal setting and planning efforts to align with the strategic plan and department goals and objectives. Communicates system initiatives to staff and customers. Coordinates department goals and objectives at local level.
• Ensures that branch staff are responsive to customers in a consistent, friendly and professional manner
• Plan, coordinate, promote and present in person and virtual youth and adult programs, displays and outreach
• Develop and maintain library collections responsive to the community’s information, recreational, and educational needs
• Coordinate with the Marketing Leader and Public Services Director to establish and maintain collaborations with community agencies and promote Library services through community outreach. Responsible for developing and maintaining open communications with professional and community organizations at local level.
• Ensures that the user environment is pleasant, friendly and that services meet the needs of customers
• Solves problems at the local level and assists with problem solving at the system level.
• Supervises the daily money collection, including it’s safekeeping and delivery to bank.
• Assists in the delivery of services to the customer at all service points. Maintains personal skills and knowledge to assure quality of service in areas of library collections, technology, reference, readers’ advisory, materials handling and customer service.
• Provides excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner.
• Is the Person-In-Charge (PIC) at all library locations
• Monitors facility and property issues and conditions, communicating any needs or problems to the appropriate person
• Participate in the Central Library Consortium at appropriate level
• Cooperates with other staff, promotes teamwork, shares information and resolves conflict
• Develops library’s action list for each year with other library managers and track and update branch library statistics
• Demonstrates understanding of basic library routines and adheres to library policies and procedures
• Checks e-mail frequently and regularly attends management team meetings
• Assists in the delivery of services to the customer at all service points. Maintains personal skills to assure quality of service in areas of Library collections, technology, reference, readers’ advisory and circulation
• Attends local, state and national conferences or meetings as required
• Performs additional duties as assigned including being a project lead and/or serving on task forces, committees, etc.
• Provide Notary public services, including the notarization of documents, ensuring all legal requirements are met.
Essential functions:
• Ability to interpret and implement the Library’s policies and procedures in a customer-responsive manner with a commitment to excellent customer service
• Skill and ability to supervise, lead, direct, train and coach all branch staff
• Ability to plan, analyze and structure work duties and assignments to provide an efficient and effective work routine
• Able to cooperate with other staff, promote teamwork and share information
• Ability to exercise good judgment in work performance
• Ability to engage with staff, personnel from other libraries, vendors, library administrators, and customers in a courteous and
thoughtful manner.
• Ability to effectively communicate both verbally and in writing
• Able to make presentations to schools and other groups
• Ability to stand and/or sit for long periods of time
• Ability to lift or push heavy objects such as boxes of books and loaded book carts
• Ability to pay attention to detail
• Ability to meet the physical demands listed
• Ability to work a flexible schedule including evenings and weekends
Position Requirements:
• MLS (MLIS) or MLIS from an American Library Association accredited university
• Experience training and supervising others preferred, including work delegation, scheduling, and evaluating performance
• 3 years of progressively responsible professional library experience
• Superior communication, listening and interpersonal skills
• Skill in ILS automation environment, or ability to develop that skill
• Maintains professional, businesslike behavior and appearance
• Demonstrated commitment to serving library customers and residents of the community
• Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers
• Must maintain insurability under the Library’s vehicle liability insurance coverage. Periodically drives to all Library locations; may
travel for training and development assignments. Must have immediate access to personal vehicle.
Must maintain valid driver’s license and acceptable driving record. May drive PPL vehicle if called upon.
• Must successfully pass a background check
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to reach with hands and arms, climb or balance,
stoop, kneel, crouch or crawl; and talk and hear. The employee must be able to lift up to 20 pounds and push a 50-pound cart.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Environmental factors: indoor/outdoor – offsite
Technology skills: The following is the common technology used in this position and is not all inclusive.
• Microsoft Outlook, Word, Excel, PowerPoint, and other Library related software applications
Working conditions: Library operating/non-operating hours including evening and weekends.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Resumes can be e-mailed to: dellinger@pickeringtonlibrary.org
Or mailed to:
Pickerington Public Library
Attention: Dorinda Ellinger
201 Opportunity Way
Pickerington, Ohio 43147
Resumes will be accepted until position is filled.
The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.
Fiscal Officer
Reports to: Library Board of Trustees
Classification: Exempt
Department: Administration
Starting Salary: $65,000 – 90,000
Benefits: Comprehensive benefits package includes: PTO; paid holidays; medical, dental, vision & life; OPERS (Ohio Public Employees Retirement System), Professional development.
Weekly Hours: Primarily daytime business hours Mon-Fri with occasional evening and weekend hours.
Purpose:
The Fiscal Officer oversees the financial accounting for the library and provides a prominent level of customer service to staff, BOT (Board of Trustees) and vendors. This position ensures that all financial operations comply with statutes of the State of Ohio, State Auditor requirements, federal and
local laws, sound financial practices, and library policies. The Fiscal Officer has a direct responsibility to the Board of Trustees and serves as the fiscal officer of the library pursuant to Ohio Revised Code Section 3375.32. The Library Board appoints the Fiscal Officer and reviews the Fiscal Officer’s
performance. The Fiscal Officer works with the Director for daily operations and serves as a member of the library’s management team.
ESSENTIAL FUNCTIONS:
- Manages daily operations of the Fiscal Office.
- Responsible for the proper receipt, investment, and expenditure of public funds.
- Provides the Board of Trustees and the Director with current and accurate financial information so that informed decisions can be made.
- Manages the Library’s financial and payroll systems. This includes all aspects of payroll, purchasing, accounts payable, accounts receivable, revenue, and general ledger.
- Maintains the financial, payroll, OPERS reporting for staff, contractors, and fringe benefit records of the library.
- Manages cash flow and prepares financial forecasts.
- Prepares and presents monthly and annual financial statements and financial information to the Library Board.
- Prepares formal Board documents and resolutions in conjunction with the Director.
- Recommend financial policies to the Library Board and the Director.
- Maintains the library’s commercial and liability insurance coverage.
- Manages the annual budget reporting requirements, financial forecast, and request for proposal process.
- Maintains financial records in accordance with Chapter 117-4, Ohio Administrative Code.
- Manages biennial audit.
- Ensures compliance with library policies as well as legal and regulatory requirements.
- Attends Library Board meetings; serves as a member of the Library’s Public Record Commission; serves as liaison to the Board’s Finance Committee and attends other Board committee meetings as requested.
- Assists the Director in developing the annual budget.
- Advises the Director on library purchases to ensure that legal purchasing requirements are satisfied, and budgetary guidelines are observed.
- Evaluates the performance of Deputy Fiscal Officer.
- Provides training to staff about budgets.
- Attends annual CPIM training.
- Prepares and maintains Board meeting minutes.
- Maintains and updates the asset inventory at all library locations for insurance.
- Reviews contracts for Maintenance, equipment, etc.
Additional Duties:
- Develops, evaluates, implements, and documents all financial procedures.
- Maintains all public records as prescribed by the Ohio Auditor of State, Ohio Administrative Code, Ohio Revised Code, and library policy.
- Assists Human Resources with employee benefit administration.
- Oversees public bid processes and assists with the review and negotiation of contracts.
- Keeps the Board and Director abreast of state laws and regulations governing the library.
- Keeps abreast of current trends and technology; participates in professional and related organizations.
- Follow library safety and emergency policies and procedures.
- May occasionally represent the library at community events or meetings.
- Performs other duties and responsibilities as assigned by the Board of Trustees or Director.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Advanced knowledge of government accounting principles, practices, and procedures.
- Knowledge of state and federal law relating to fiscal management and investment of public funds, accepted accounting principles, fund accounting, and financial planning.
- Knowledge of the library’s statutory requirements and powers as authorized by the Ohio Revised Code (Section 3375), Ohio Administrative Code, opinions of the Attorney General, and applicable laws and regulations.
- Excellence in the use of spreadsheet software, computerized accounting, UAN a plus and payroll systems.
- Effective interpersonal skills, including the ability to communicate clearly in verbal and written English.
- Ability to plan, schedule, and organize work effectively, and meet deadlines.
- Ability to evaluate and recommend new financial software and business tools.
- Demonstrated leadership skills, including: the ability to serve as a role model, demonstrate sound judgment, resolve problems and conflicts equitably, and participate as a productive and positive team member.
- Ability to deliver a standard of service that is responsive, friendly, and efficient.
- Valid Ohio driver’s license, and proof of insurance required.
- Ability to pass background check.
- Must meet requirements for adequate bonding.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree with emphasis in accounting, business administration, public administration, or related field required.
- Minimum of five years public sector fiscal management experience.
- Three years supervisory and management experience.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
- Work is performed primarily in a general office environment.
- Requires availability for extended hours, as needed, and periodic attendance at events or meetings.
- Ability to regain focus with frequent interruptions and distractions.
- Ability to lift and move up to thirty (30) pounds.
- Manual dexterity sufficient to perform general typing and operate standard office equipment.
- Periodic intense concentration and sustained viewing of a computer monitor.
This position description is not intended to be a complete list of all responsibilities, skills or working conditions associated with this position and is subject to review and change at any time in accordance with the needs of Pickerington Public Library.
Updated September 18, 2023
Cover letters and resumes can be e-mailed to: dellinger@pickeringtonlibrary.org
Or mailed to:
Pickerington Public Library
Attention: Dorinda Ellinger
201 Opportunity Way
Pickerington, Ohio 43147
Cover letters and resumes will be accepted until position is filled.
Information & Research Services Manager
FLSA Status: Exempt full-time
Immediate Supervisor: Library Director
Salary Range: $50,000 – $70,000
Objective of the position: The Information & Research Services Manager oversees implementation, development and evaluation of all adult and teen programs and services for Main Library. The Information & Research Services Manager is responsible for the planning and provision of information services to adults and teens including; reference, reader’s advisory services, outreach services, adult programming, and technology. This individual maintains responsibility for development of adult nonfiction/fiction, teen, and reference collections in all formats. They also supervise a team of Reference Librarians and/or Assistants. The Information & Research Services Manager works with each department in the library to provide materials and excellent customer service to all customers. Committed to the Pickerington Public Library’s Mission to “Inspiring Learning, Connecting Community, Enriching Our World, Fostering a Love of Reading!” Leads and manages staff and building resources in order to achieve stated Library goals and objectives. The Manager aligns location initiatives with strategic and tactical plans.
Supervisory Responsibilities:
- Hiring/Firing: Participate in search process and make recommendations to Library Director in the hiring of professional Librarians, Outreach staff, Assistants and contract Technology Trainers for the Information Services Department.
- Training: Oversee and/or conducts formal and informal training with Information staff in the provision of quality information services to customers. Recommends professional development for all staff
- Work Review/Revision: Assists in coordinating information services throughout the organization. Directs the work of and sets priorities for all Reference Information Services staff at Main Library.
- Evaluation: Conduct annual evaluations of all direct reports.
- Discipline and Counseling: Responsible for discipline and counseling of direct reports.
Job Summary:
- Manage, train, schedule and coach Information Services and Outreach staff
- Sets individual performance measurements for staff and holds them accountable
- Responsibilities include hiring, orienting, coaching, managing and evaluating assigned team
- Regularly travels to branch location to support collection management and program development, trainings and outreach
- Assists customers in locating appropriate library materials
- Instructs and assists customers in the use of public catalogs
- Performs in-depth reference service in person, telephone, and e-mail
- Organizes and supervises maintenance of special files
- Locates and applies for grants, including meeting all the reporting requirement deadlines of each grant
- Prepare bibliographies and book lists
- Conduct tours and library presentations
- Represents library in the community by partnering with appropriate organizations, coordinated events with community partners, and speaking on behalf of the library with various media outlets when necessary
- Contracting of outside groups or persons to conduct adult and teen programs
- Plans, executes and/or supervises programs for adults and teens; as well as, planning and teaching classes for computer literacy
- Works with Executive Manager – Community Engagement to promote adult and teen materials and programs to appropriate public
- Works with members of the Information Services Department, Youth Services Department and the Executive Manager – Community Engagement to develop social media outreach
- Works with IT Specialist to recommend emerging technologies to the Administrative staff
- Proctors exams for distance learning students
- Coordinates notary services for all library locations Acts as primary point of contact and coordinates activities with other organizations in the community providing services to adults and teens
- Selections and oversees development of collections for adult non-fiction/fiction and teen materials in all formats; as well as making recommendations for other material genres and formats
- Recommends and implements library policies and procedures specific to department goals
- Acts as Person-In-Charge (PIC) when needed
- Oversee preparation of monthly and yearly department reports
- Participate in the Central Library Consortium at appropriate level
- Participates in appropriate Ohio Library division activities
- Participates with management team members in development of annual action plan
- Monitors journal, electronic discussion groups, website and other organizations to keep current with trends in the reference, adult services and technology fields
- Checks e-mail frequently
- Participates in at least one Pickerington Community Outreach event per year (parades, OPVBA, festivals, etc.)
- Demonstrates understanding of basic library routines and complies with library policies and procedures and make sure adult services staff comply
- Prepares and manages budgets as assigned
- Assists in public service areas as needed
- Performs additional duties as assigned including leading and serving on tactical projects
Essential functions:
- Knowledge of library principles and basic management skills
- Skill and ability to provide leadership and direct the information services staff
- Ability to exercise tact and courtesy with people of all ages and backgrounds
- Ability to plan, analyze and structure work duties and assignments to provide an efficient and effective work routine
- Demonstrates adaptability to library needs
- Able to cooperate with other staff, promote teamwork and share information
- Ability to exercise good judgment in work performance
- Ability to plan and work independently
- Ability to interact tactfully and courteously with staff, other libraries’ personnel, vendors, library administrations, and customers
- Ability to effectively communicate both verbally and in writing
- Ability to meet deadlines
- Able to make presentations to customers and other groups
- Ability to stand and/or sit for long periods of time
- Ability to lift or push heavy objects such as boxes of books and loaded book carts
- Ability to pay attention to detail
- Ability to meet the physical demands listed
- Ability to work a flexible schedule including evenings and weekends
Position Requirements:
- MLS (MLIS) from an American Library Association accredited school
- 3 years of progressively responsible professional library experience
- Proven management and supervisory skills
- Competency in the use of current computer hardware and software
- Excellent written and oral communication skills
- Maintains professional, businesslike behavior and appearance
- Sound judgment and strong professional ethics
- Demonstrated commitment to serving library customers and residents of the community
- Must maintain insurability under the Library’s vehicle liability insurance coverage. Must maintain valid driver’s license, personal vehicle and acceptable driving record. May drive PPL vehicle if called upon.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk and hear. The employee must be able to lift up to 20 pounds and push a 50-pound cart. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Environmental factors: indoor/outdoor – offsite
Working conditions: Library operating/non-operating hours including evening and weekends.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Date updated: November 2023
Cover letters and resumes can be e-mailed to: dellinger@pickeringtonlibrary.org
Or mailed to:
Pickerington Public Library
Attention: Dorinda Ellinger
201 Opportunity Way
Pickerington, Ohio 43147
Cover letters and resumes will be accepted until position is filled.
Public Services Director
FLSA Status: Exempt full time
Starting Salary: $62,400 plus Benefits
Objective of the position:
Public Services Director Position is responsible for the administration of several key areas of library operations. It provides administrative and professional assistance to the Director in the overall operation and leadership of the library and assumes all administrative functions in the Director’s absence. Responsible for day-to-day Public Service Operations of all library locations, provides strategic direction, budget oversight, program administration and supervision of the Public
Service Departments. The Public Services Director works with each department in the library to provide materials and excellent customer service to the customers. Committed to the Pickerington Public Library’s Mission to “Inspiring Knowledge, Connecting Community, Enriching Our World, Reading!”
Immediate Supervisor: Library Director
Supervisory responsibilities:
• Hiring/Firing: Assists the Library Director in the hiring and terminating of personnel.
• Training: Coordinates leadership development opportunities with the Library Director and supports Managers in arranging and supervising formal and informal training and professional development of all library staff.
• Evaluation: Personally, responsible for evaluation of Public Services Managers.
• Discipline, Counseling and Conflict Resolution: Administers all discipline and counseling of Public Services staff.
Job Summary:
• Member of the Executive Leadership Team. Works closely with the Director and Fiscal Officer to develop and integrate all ideas into clear vision for service enhancement and operational excellence.
• Ability to work with a Public Service Management team in ensuring that all activities and interactions consistently adhere to library policies and align with the library’s mission and vision.
• Serves as the Chief Administrator of all library operations in the absence or unavailability of the Library Director
• Serves as Chief Administrator for all public service programming
• Provides leadership, development and supervision of managers, paraprofessional staff and support staff. Sets individual performance measurements for direct reports and holds them accountable.
Responsibilities include coaching, managing, selecting, orienting and evaluating. Assists with problem solving.
• Ensures a standard of service that is responsive, friendly and efficient with an emphasis on treating each person with respect and dignity
• Assists in planning, implementing and evaluating library services as established by the Board of Trustees
• Plans, organizes and implements special projects as needed or determined necessary by the Library Director
• With the Library Director, prepares updates of the policy manual for the Board of Trustees approval and assists in implementation of those policies
• Ensures that new employees receive orientation and training and that all employees receive in-service and development training
• Keeps abreast of current developments in the library field by reading professional literature, participating in listservs and attending conferences, workshops, and other training
• Incorporates new developments into the library’s services
• Seeks alternative funding opportunities, such as grants and partnerships, as appropriate
• Prepares reports as requested by the Library Director, Fiscal Officer and/or Board of Trustees
• Coordinates the implementation of new services and ensures that staff is well trained on how to effectively meet the needs of customers.
• Uses an in-depth knowledge of library automation systems, current best practices and marketplace issues to assist in the selection of products and development of contracts with vendors
• Assists in determining direction of automation and Internet services, including digital projects
• Utilizes computer applications and Library equipment, maintains current knowledge of system wide and location specific procedures, processes, policies and operations. Utilizes e-mail, voicemail and other Library technology to maintain open channels of communication.
• With the Library Director, Managers of Adult and Youth Services oversees the direction and scope of the collection
• With the Library Director, develops library’s tactical plan for each year with department managers
• Leads and participates in system wide task forces and committees, directs work groups, monitors assignments and their completion and works with all levels of staff, assuring alignment with strategic plan.
• Performs additional duties as assigned including serving on task forces, committees, etc.
• Participates in Central Library Consortium at appropriate level
• Supports community engagement through involvement in community organization participation (i.e. lions, Chamber, FCFC).
• Represents the library at public meetings, upon request
• Assists in public service areas as needed
• Provide Notary public services, including the notarization of documents, ensuring all legal requirements are met.
Essential functions:
• Ability and skill in managing professional staff, paraprofessional and support staff
• Ability to plan, analyze and structure work duties and assignments to provide an efficient and effective work routine
• Demonstrates adaptability to library needs
• Ability to exercise good judgment in work performance
• Skill in Microsoft Office applications
• Ability to engage with staff, personnel from other libraries, vendors, library
administrators, and customers in a courteous and thoughtful manner.
• Ability to effectively communicate both verbally and in writing
• Ability to think, act and solve problems creatively
• Ability to stand and/or sit for long periods of time
• Ability to lift or push heavy objects such as boxes of books and loaded book carts
• Ability to pay attention to detail
• Assists in the development of business metrics, performance measurement and goal setting
• Ability to meet the physical demands listed
• Ability to work a flexible schedule including evenings and weekends
Position Requirements:
• MLS (MLIS) from an American Library Association accredited school
• Five years of progressively responsible professional library experience
• Proven management and supervisory skills
• Experience in human resource management, including training, development and conflict resolution
• Knowledge of modern principles and practices of library services and management
• Excellent written and verbal communication skills
• Competency in the use of current computer hardware and software
• Maintains professional, businesslike behavior and appearance
• Willingness to participate in a small amount of local, state and national travel
• Demonstrated commitment to serving library customers and residents of the community
Physical Demands:
While performing the duties of this job, the employee is regularly
required to stand; walk, sit, use hands to finger, handle or feel objects, tools or controls.
The employee is frequently required to reach with hands and arms, climb or balance,
stoop, kneel, crouch or crawl, and talk and hear. The employee must be able to lift up to 20 pounds and push a 50-pound cart. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the
ability to adjust focus.
Environmental factors: indoor/outdoor – offsite
Working conditions:
Library operating/non-operating hours including evening and weekends.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cover letters and resumes can be e-mailed to: dellinger@pickeringtonlibrary.org
Or mailed to:
Pickerington Public Library
Attention: Dorinda Ellinger
201 Opportunity Way
Pickerington, Ohio 43147
Cover letters and resumes will be accepted until position is filled.
The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.
OUTREACH SPECIALIST
Immediate Supervisor: Information & Research Services Manager
Supervisory responsibilities: none
FLSA Status: Non-exempt full-time
Starting Salary: $14.81
Benefits: Comprehensive benefits
package includes: PTO; paid holidays; medical, dental, vision & life; OPERS (Ohio Public Employees Retirement, System), Professional development.
Weekly Hours: Library operating/non-operating hours, including evening and weekends.
Purpose: The Outreach Specialist works individually and as part of a team to provide excellent public library service. In particular, by providing exceptional customer service to customers located primarily off library property. They are responsible for maintaining an orderly outreach collection of materials in a variety of formats, providing reader’s advisory service, managing customer accounts, and providing classes/events for customers of all ages. They will coordinate with community partners and the library’s public service departments to ensure the library has a presence at community events and minor public events, and confidently represent the library in the community to promote programs, services, and materials and to seek opportunities for new partnerships and collaborations. The Outreach Specialist may be called upon to provide general assistance as needed in any department.
Job Summary:
- Plan, assist, and, conduct library classes/events and outreach services for customers of all ages under the direction of the event owner or department manager.
- Load and deliver materials to customers and agencies, as needed.
- Safely operate library vehicles and report any vehicle maintenance needs to the Facilities Maintenance Manager.
- Maintain up-to-date school and agency contact records to ensure consistent communication.
- Maintain up-to-date customer and agency reading/listening/viewing profiles in order to select appropriate materials for delivery and/or events.
- Compile and deliver book collections and teacher collections to agencies and individuals.
- Greet and assist library customers, both in person and over the phone, with basic directional questions and questions related to circulation services.
- Process customer fee payments.
- Assist library customers in person or by telephone/email with reference questions, and conducts the needed research using print and on-line reference tools to meet customer needs. Provides referrals when appropriate.
- Assist customers with process of setting up electronic devices with reading apps and other online resources.
- Assist customers in using library equipment, the library website and catalog, and library electronic resources.
- Perform collection management activities, based on knowledge of the community needs, usage levels, and relevance of materials. Provide feedback to selectors.
- Utilize knowledge of the collection and reader’s advisory resources to provide reader’s advisory service to customers of all ages.
- Assist customers who wish to place holds on specific titles.
- Maintain an outreach collection that meets the needs of customers of all ages.
- Perform a wide range of circulation duties including emptying book drops, checking in materials, organizing and shelving materials, checking out materials to customers, keying customer information into the library database, and checking shelves for overdue materials.
- Maintain confidentiality of customer records and accounts.
- Pull and process materials on reserve.
- Able to support all departments, including homework help center as needed.
- Participate in planning and improving library services through staff committees in support of the library mission, vision, and strategic plan.
- Be forward thinking and prepared to support the development of the library’s outreach plan in order to be successful now and into the future.
- Demonstrate understanding of basic library routines and adheres to library policies and procedures.
- Check e-mail and other library communications frequently to remain aware of the most current needs of the library and its services.
- Seek and participate in continuing education opportunities, such as OLC, in order to keep skills current and broaden knowledge
- Perform additional duties as assigned
Essential functions:
- Ability to interact tactfully and courteously with staff, other libraries’ personnel, vendors, school administrators, businesses, and customers of all ages.
- Demonstrate adaptability to library needs.
- Ability to seize networking opportunities, build strong relationships and confidently represent the library in the community.
- Focused on the library mission, vision, and strategic plan and understands the position’s role in support of those guiding principles.
- Ability to set priorities and use time effectively, including being highly organized with planning, scheduling, and delivering results.
- Ability to pay attention to detail.
- Ability to communicate with excellence, effectively and concisely, both verbally and in writing.
- Able to cooperate with other staff, promote teamwork and share information.
- Ability to exercise good judgment in work performance.
- Ability to maintain composure in stressful situations.
- Ability to stand and/or sit for long periods of time.
- Ability to lift or push heavy objects such as boxes of books and loaded book carts.
- Ability to drive and maneuver a light or medium duty box truck.
- Ability to meet the physical demands listed.
- Ability to work a flexible schedule, including evenings and weekends.
Position Requirements:
- Have obtained a Bachelor’s Degree from accredited institution
- Provide an exceptional level of accuracy, thoroughness and attention to detail
- Have obtained three (3) years of customer service experience.
- Demonstrate knowledge of basic library principles, methods and procedures
- Maintain professional, businesslike behavior and appearance
- Demonstrate commitment to serving library customers and residents of the community
- Practical experience with electronic information delivery, as well as effective computer and mobile device skills.
- Able to troubleshoot library technology and equipment in person and remotely.
- Must maintain insurability under the Library’s vehicle liability insurance coverage. Periodically drives to all Library locations; may travel for training and development assignments. Must have immediate access to personal vehicle.
- Must maintain a valid driver’s license and a good driving record. May drive PPL vehicle if called upon.
- Must successfully pass a background check.
Physical Demands:
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk and hear. The employee must regularly lift up to 50 pounds and push a 60-pound cart. There may be an occasional requirement to lift or push more than 100 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Environmental factors: indoor/outdoor – offsite
Working conditions: Library operating/non-operating hours, including evening and weekends.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cover letters and resumes can be e-mailed to: dellinger@pickeringtonlibrary.org
Or mailed to:
Pickerington Public Library
Attention: Dorinda Ellinger
201 Opportunity Way
Pickerington, Ohio 43147
Cover letters and resumes will be accepted until position is filled.
The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.
