Careers

Customer Service Leader Position
Location: Pickerington Public Library – Main
Reports to: Customer Service Manager
Non-exempt full-time position: 40 hours a week
Compensation: Starting at $12.83/hour with excellent benefits

The Customer Service Leader provides friendly, high-quality customer service to library customers under the direction of the Customer Services Manager.  The Customer Service Leader ensures a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. The Customer Service Leader is responsible for all operations of the Customer Services Department in the absence of the Customer Services Manager.

Job Summary:

  • Provides excellent service to Customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Oversees customer services desk operations: directs staff and workflow if and when the Customer Services Manager is unavailable
  • Assists customers with Library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account
  • Resolve customer account disputes by interviewing customer, analyzing account information, communicating about the situation and negotiating with customer
  • Responsible for ensuring the customer services desk is properly staffed whenever the library is open
  • Work at the customer services desk, including checking in and checking out items, empty book returns and other typical duties
  • Process customer’s fee payments and payments for FOPPL Merchandise
  • Assist in voter registrations
  • Maintains Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)
  • Answer and respond to telephone calls
  • Perform opening and closing duties
  • Reports unusual problems with the staff, customers, materials or equipment to the Manager
  • Participate in staff meetings and volunteer to serve on or lead committees and library projects when appropriate
  • Seek out and participate in continuing education opportunities in order to keep skills current and broaden knowledge
  • Manages money, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
  • Assists customers with OPAC terminals and searches by title/author
  • Assists Customer Services Manager in creating the Customer Services Department’s monthly schedules
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Checks e-mail and staff information board regularly
  • Assists in public service areas as needed; Answering basic directional questions in person and over the phone, locating and retrieving materials for customers, assisting customers with self-service public technology and support the code of conduct
  • Performs duties of the Customers Services Associate and the Customer Services Assistant as needed
  • Acts as Person-In-Charge (PIC) when needed
  • Performs additional duties as assigned including working at community events and in house library programming

Qualifications:

  • High School Diploma or equivalent
  • Three to five years’ customer service
  • Excellent communication skills
  • Skill in Microsoft Office applications
  • Skill in ILS automation environment, or ability to develop that skill
  • Maintains professional, businesslike behavior and appearance
  • Demonstrated commitment to serving library customers and residents of the community
  • Must have a valid Driver’s License, maintain insurability under the library’s insurance and successfully pass a background check

Physical Demands:
Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. The employee must be able to lift up to 30 pounds and push a 50-pound cart.

Cover letters and resumes can be e-mailed to: boliver@pickeringtonlibrary.org

Or mailed to:
Pickerington Public Library
Attention:  Brenda Oliver
201 Opportunity Way
Pickerington, Ohio 43147

Cover letters and resumes will be accepted until the position is filled.

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.


Pickerington Public Library
Custodian Position
Reports to: Facilities Manager
Non-exempt part-time position: 12 hours a week
Compensation: Starting at $10.25/hour

The Custodian is responsible for general cleaning of the library’s buildings, equipment and grounds. Supports the Facilities Manager with basic maintenance of the facilities and works with other staff members to promote teamwork and share information. Committed to the Pickerington Public Library’s Mission to “Inspire Knowledge, Connect Community, Enrich Our World, Read!”

Job Summary:

  • Maintains cleanliness and effective operation of interior and exterior building facilities and grounds
  • Sweeps, vacuums, mops, scrubs, waxes and polishes floors using provided vacuum and cleaners
  • Sometimes uses ladders (up to 12 feet), dusts, cleans bookshelves, washes/replaces blinds, washes windows, and cleans glass throughout the building as needed
  • Moves cabinets, boxes, furniture, crates and equipment to clean areas. May remove stains from such surfaces as rugs, walls and floors using chemicals and cleaning solutions
  • May also sweep walks, rake leaves, remove snow, salt ice or perform other incidental seasonal tasks
  • Maintains and cleans bathrooms, including toilets, urinals, sinks, counters and walls
  • Plans work according to standard procedure and by library scheduling needs
  • Follows systematic approach to the cleaning of the facilities, parking lot and sidewalks
  • Participates in the cleaning of the buildings, adjacent walks, and grounds
  • Assists and notifies manager of the inventory of cleaning supplies and materials
  • Travels between facilities for cleaning as needed****
  • Sets up rooms for use by Library Board and staff
  • Upon start of shift inspects buildings, facilities and equipment
  • Reports problems to the Facility Manager
  • Periodically makes security check of buildings
  • Supports Facilities Manager on basic maintenance as needed
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Utilizes the library’s facility maintenance computer system
  • Checks e-mail and assists in public service areas as needed

Qualifications:

  • Background in grounds keeping, custodial, and snow removal preferred
  • Solid interpersonal and communication skills, able to convey a message clearly and concise via email, text or over a phone call
  • Maintains professional, businesslike behavior and appearance
  • Demonstrated commitment to serving library customers and residents of the community
  • Must be at least 16 years’ old
  • Must maintain insurability under the Library’s vehicle liability insurance coverage. Periodically drives to all Library locations; may travel for training and development assignments. Must have immediate access to personal vehicle. Must maintain valid driver’s license and acceptable driving record. May drive PPL vehicle if called upon.****

Physical Demands:

Physical requirements include ability to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk and hear. The employee must regularly lift and or move over 40 pounds and occasionally lift weights up to 100 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Tasks affected include: computer work and watching customers while working.

Cover letters and resumes will be accepted until position is filled.

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.

****The Pickerington Public Library follows all rules outlined in the Ohio Administrative Code regarding employment of minors. This position requirement is waived for minor employees.

 

Cover letter and resume can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:
Pickerington Public Library
Attention:  Brenda Oliver
201 Opportunity Way
Pickerington, Ohio 43147

 

Pickerington Public Library
Customer Services Assistant Position
Location: Sycamore Plaza Library
Reports to: Manager as assigned
Non-exempt part-time position: 20 hours a week
Compensation: Starting at $10.25/hour

The Customer Services Assistant provides friendly, high quality service to library customers under the direction of the Branch Manager. Responsible for assisting customers with computers and other library needs. Committed to the Pickerington Public Library’s Mission to “Inspire Knowledge, Connect Community, Enrich Our World, Read!”

Job Summary:

  • Provides excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Assists customers with Library card accounts in person, over the phone, by e-mail, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account
  • Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation and negotiating with customer
  • Works at the Customer Service desk, including checking in and checking out items, emptying book returns, and other typical duties
  • Issues library cards and maintain(confidential) customer files
  • Processes and sorts materials accurately and efficiently; materials from cargo bins, returned materials from customers, expired reserves and new materials
  • Counts and balances register when needed, and prepares bank deposit
  • Assists customers in using the catalog, computers, copiers and other equipment
  • Maintains Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)
  • Performs opening and closing duties
  • Participates in staff meetings and volunteer to serve on committees and library projects when appropriate
  • Seeks out and participates in continuing education opportunities in order to keep skills current and broaden knowledge
  • Assists customers with OPAC terminals and searches by title/author to request materials from other locations and other library systems
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Assists in public service areas as needed; answer basic directional questions in person and over the phone; locate and retrieve materials for customers, assist customers with self-service public technology; and support the code of conduct
  • Assists in all public service areas, including Homework Help Center as needed
  • Performs additional duties as assigned including working at community events and in house library classes/events

Qualifications:

  • High School Diploma or equivalent
  • Excellent communication skills
  • Skill in Microsoft Office applications
  • Skill in ILS automation environment, or ability to develop that skill
  • Maintains professional, businesslike behavior and appearance
  • This individual would need the ability to work a flexible schedule including evenings and weekends
  • Demonstrated commitment to serving library customers and residents of the community

Physical Demands:

Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. Must be able to lift up to 30 pounds and push a 50 pound cart.

Cover letters and resumes can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:
Pickerington Public Library
Attention:  Brenda Oliver
201 Opportunity Way
Pickerington, Ohio 43147

Cover letters and resumes will be accepted until position is filled.

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.

****The Pickerington Public Library follows all rules outlined in the Ohio Administrative Code regarding employment of minors. This position requirement is waived for minor employees.

 

 


Pickerington Public Library Employment Application 2019

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed. 


Volunteering at Pickerington Public Library

For information on volunteering at the library, please visit our Volunteers page.

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Careers