Careers

Current Job Openings – 4 current openings

1. Customer Service Assistant

Location: Pickerington Public Library Sycamore Plaza

Reports to: Manager as assigned

Non-exempt part-time position: 20 hours a week

Compensation: Starting at $9.73/hour

 The Customer Services Staff provide friendly, high quality service to library customers under the direction of the Manager. Responsible for assisting customers with computers and other library needs. Committed to the Pickerington Public Library’s Mission to “Inspire Knowledge, Connect Community, Enrich Our World, Read!”

Job Summary:

  • Provide excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Assist customers with Library card accounts in person, over the phone, by e-mail, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account
  • Resolve customer account disputes by interviewing customer, analyzing account information, communicating about the situation and negotiating with customer
  • Work at the customer services desk, including checking in and checking out items, empty book returns and other typical duties
  • Issue library cards and maintain(confidential) customer files
  • Process and sort materials accurately and efficiently; materials from cargo bins, returned materials from customers, expired reserves and new materials
  • Count and balance register when needed and prepare bank deposit
  • Assist customers in using the catalog, computers, copiers and other equipment
  • Maintain Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)
  • Perform opening and closing duties
  • Participate in staff meetings and volunteer to serve on committees and library projects when appropriate
  • Seek out and participate in continuing education opportunities in order to keep skills current and broaden knowledge
  • Assist customers with OPAC terminals and searches by title/author to request materials from other locations and other library systems
  • Demonstrate understanding of basic library routines and adheres to library policies and procedures
  • Assist in public service areas as needed; answer basic directional questions in person and over the phone; locate and retrieve materials for customers, assist customers with self-service public technology; and support the code of conduct
  • Assist in all public service areas, including Homework Help Center as needed
  • Perform additional duties as assigned including working at community events and in house library classes/events

Qualifications:

  • High School Diploma or equivalent
  • Excellent communication skills
  • Skill in Microsoft Office applications
  • Skill in ILS automation environment, or ability to develop that skill
  • Maintains professional, businesslike behavior and appearance
  • This individual would need the ability to work a flexible schedule including evenings and weekends
  • Demonstrated commitment to serving library customers and residents of the community

Physical Demands:

Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. Must be able to lift up to 30 pounds and push a 50 pound cart.

Resumes can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:            Pickerington Public Library

Attention:  Brenda Oliver

201 Opportunity Way

Pickerington, Ohio 43147

Resumes will be accepted until position is filled.

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.


2. Customer Service Assistant

Location: Pickerington Public Library Main

Reports to: Manager as assigned

Non-exempt part-time position: 20 hours a week

Compensation: Starting at $9.73/hour

     The Customer Services Staff provide friendly, high quality service to library customers under the direction of the Manager. Responsible for assisting customers with computers and other library needs. Committed to the Pickerington Public Library’s Mission to “Inspire Knowledge, Connect Community, Enrich Our World, Read!”

Job Summary:

  • Provide excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Assist customers with Library card accounts in person, over the phone, by e-mail, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account
  • Resolve customer account disputes by interviewing customer, analyzing account information, communicating about the situation and negotiating with customer
  • Work at the customer services desk, including checking in and checking out items, empty book returns and other typical duties
  • Issue library cards and maintain(confidential) customer files
  • Process and sort materials accurately and efficiently; materials from cargo bins, returned materials from customers, expired reserves and new materials
  • Count and balance register when needed and prepare bank deposit
  • Assist customers in using the catalog, computers, copiers and other equipment
  • Maintain Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)
  • Perform opening and closing duties
  • Participate in staff meetings and volunteer to serve on committees and library projects when appropriate
  • Seek out and participate in continuing education opportunities in order to keep skills current and broaden knowledge
  • Assist customers with OPAC terminals and searches by title/author to request materials from other locations and other library systems
  • Demonstrate understanding of basic library routines and adheres to library policies and procedures
  • Assist in public service areas as needed; answer basic directional questions in person and over the phone; locate and retrieve materials for customers, assist customers with self-service public technology; and support the code of conduct
  • Assist in all public service areas, including Homework Help Center as needed
  • Perform additional duties as assigned including working at community events and in house library classes/events

Qualifications:

  • High School Diploma or equivalent
  • Excellent communication skills
  • Skill in Microsoft Office applications
  • Skill in ILS automation environment, or ability to develop that skill
  • Maintains professional, businesslike behavior and appearance
  • This individual would need the ability to work a flexible schedule including evenings and weekends
  • Demonstrated commitment to serving library customers and residents of the community

Physical Demands:

Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. Must be able to lift up to 30 pounds and push a 50 pound cart.

Resumes can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:            Pickerington Public Library

Attention:  Brenda Oliver

201 Opportunity Way

Pickerington, Ohio 43147

Resumes will be accepted until position is filled.

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.

3. Customer Service Manager

Reports to: Assistant Director

Non-exempt full-time position: 37.5-40 hours a week

Compensation: Starting at $17.50/hour with excellent benefits

The Customer Service Manager is responsible for leading and supervising a team of customer service staff at multiple levels. They provide excellent customer service, create schedule to ensure coverage at the service desk during all open hours, and are responsible for the training, supervision, and evaluating of Customer services staff. The Customer Service Manager works with each department in the library to provide materials and excellent customer service to the patrons.

Job Summary:

  • Provides excellent service to patrons of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Serves as supporting authority to staff in resolving customer disputes
  • Responsible for all aspects of circulation function, including planning and coordination of workflow, customer registration and over dues
  • Leads multiple levels of staff in completing essential duties of Library operations in the area of accounts and basic collection maintenance
  • Responsible for ensuring the Customer Service desk is properly staffed whenever the library is opened
  • Participate in hiring and training of new departmental staff
  • Conducts performance reviews and sets individual performance measurements for staff and holds them accountable, including documenting need for disciplinary action.
  • Work at the customer service desk, including checking in and checking out items, completing ILL holds and other typical duties
  • Trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and best practices
  • Trains staff on use and troubleshooting of Library technologies and equipment
  • Prepares and manages budgets as assigned
  • Responsible for overseeing the counting and balancing the cash register and preparing the bank deposit
  • Responsible for providing and overseeing prompt, efficient service to customers
  • Recommend policy and procedural changes to administration as related to circulation services
  • Assist patrons with OPAC terminals and searches by title/author
  • Participate in staff meetings and volunteer to serve on committees and library projects as appropriate
  • Seek out and participate in continuing education opportunities, such as OLC, in order to keep skills current and broaden knowledge
  • Maintain customer files
  • Keep phone log of customer calls needing special assistance
  • Close communication with the Central Library Consortium
  • Close communication with the Collection Agency
  • Assist in the scheduling for the customer services desk and ILL
  • Acts as Person-In-Charge (PIC) when needed
  • Cooperates with other staff, promotes teamwork, shares information and resolves conflict
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Checks e-mail frequently
  • Represents the library on relevant CLC committees
  • Participates in at least one Pickerington Community Outreach event per year (parades, OPVBA, festivals, etc.)
  • Performs additional duties as assigned including leading and serving on task forces, committees, etc.
  • Assists in public service areas as needed

Qualifications:

  • Bachelor’s Degree
  • Three to five years’ experience in a public library setting
  • Proven management and supervisory skills
  • Excellent communication and computer skills
  • Skill in ILS automation environment, or ability to develop that skill
  • Maintains professional, businesslike behavior and appearance
  • Demonstrated commitment to serving library patrons and residents of the community
  • Must maintain insurability under the Library’s vehicle liability insurance coverage. Must maintain valid driver’s license, personal vehicle and acceptable driving record. May drive PPL vehicle if called upon.
  • Must successfully pass a background check.

Physical Demands:

Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. The employee must be able to lift up to 30 pounds and push a 50-pound cart.

Cover letters and resumes can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:             Pickerington Public Library

Attention:  Brenda Oliver

201 Opportunity Way

Pickerington, Ohio 43147

 

Cover letters and resumes will be accepted until position is filled.

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.

4. Youth Services Manager

Reports to: Assistant Director

Non-exempt full-time position: 37.5-40 hours a week

Compensation: Starting at $19.54/hour (Non MLS) or $20.73 (MLS or MLIS) with excellent benefits

The Youth Services Manager oversees implementation, development and evaluation of all youth classes and services. Responsible for the planning and provision of information and research services to infants through middle school customers. This individual maintains responsibility for developing the library’s collection of picture books, youth fiction and nonfiction, and youth research materials in all formats. This individual is also responsible for planning and scheduling outreach classes to preschools, daycares, and elementary schools and supervises a team of youth services assistants. The Youth Services Manager works with each department in the library to provide materials and excellent service to all customers.

Job Summary:

  • Responsible to the Assistant Director for the administration of the Youth Department
  • Manage, train, schedule and coach Youth Services staff
  • Sets individual performance measurements for staff and hold them accountable
  • Responsibilities include hiring, orienting, coaching, managing and evaluating assigned team
  • Regularly travels to branch location to support collection management and educational development, trainings and outreach
  • Resolve customer complaints within the framework of the Library Board approved policies
  • Select books and other materials for the Youth Collection
  • Maintain youth collections, weeding, and replacing material as needed
  • Conduct library orientation and give instruction to community groups and school classes visiting the library
  • Submit articles for publication regarding upcoming activities and programs for news releases and newsletters
  • Complete youth services staff performance review, including documenting need for disciplinary action
  • Assist Customers in placing requests for library materials, both local and from other CLC libraries
  • Answer research questions and direct customers to appropriate area
  • Plan and lead youth classes and other youth related events
  • Develop and maintain staff performance measures for youth classes and outreach services
  • Provides excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Facilitate and take part in Youth Services Outreach activities
  • Acts as Person-In-Charge (PIC) when needed
  • Participate in the Central Library Consortium at appropriate level
  • Provides coverage for the Information and Research Department and the Customer Services Department as necessary
  • Train staff on use and troubleshooting of Library technologies and equipment.
  • Prepares and manages budgets as assigned
  • Cooperates with other staff, promotes teamwork and shares information and resolves conflict
  • Develops library’s action list for each year with other department managers
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Participates in at least one Pickerington Community Outreach event per year (parades, OPVBA, festivals, etc.)
  • Performs additional duties as assigned including leading and serving on task forces, committees, etc.

Qualifications:

  • MLS (MLIS) from an American Library Association accredited school or B.S. Degree with completion of MLS (MLIS) within 3 years.
  • 3 years of progressively responsible professional library experience
  • Proven management and supervisory skills
  • Excellent communication skills
  • Skill in ILS automation environment, or ability to develop that skill
  • Interest in interacting positively and effectively with children
  • Maintains professional, businesslike behavior and appearance
  • Demonstrated commitment to serving library patrons and residents of the community
  • Must maintain insurability under the Library’s vehicle liability insurance coverage. Must maintain valid driver’s license, personal vehicle and acceptable driving record. May drive PPL vehicle if called upon.
  • Must successfully pass a background check.

 Physical Demands:

Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. The employee must be able to lift up to 20 pounds and push a 50-pound cart.

Cover letters and resumes can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:             Pickerington Public Library

Attention:  Brenda Oliver

201 Opportunity Way

Pickerington, Ohio 43147

Cover letters and resumes will be accepted until position is filled.

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.


Job Applications

You may submit an application to the library at any time; if no positions are available, your application will be kept on file for six (6) months.

JOB APPLICATION — (Pickerington Public Library Employment Application)

The Pickerington Public Library is an Equal Opportunity Employer.


Volunteering at Pickerington Public Library

For information on volunteering at the library, please visit our Volunteers page.

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Careers