Careers

Current Openings

Customer Services Assistant Position
Location: Pickerington Main
Reports to: Manager as assigned
Non-exempt part-time position: 20 hours a week
Compensation: Starting at $9.73/hour

The Customer Services Assistant provides friendly, high quality service to library customers under the direction of the Customer Service Manager. Responsible for assisting customers with computers and other library needs. Committed to the Pickerington Public Library’s Mission to “Inspire Knowledge, Connect Community, Enrich Our World, Read!”

Job Summary:

  • Provides excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner
  • Assists customers with Library card accounts in person, over the phone, by e-mail, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account
  • Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation and negotiating with customer
  • Works at the Customer Service desk, including checking in and checking out items, emptying book returns, and other typical duties
  • Issues library cards and maintain(confidential) customer files
  • Processes and sorts materials accurately and efficiently; materials from cargo bins, returned materials from customers, expired reserves and new materials
  • Counts and balances register when needed, and prepares bank deposit
  • Assists customers in using the catalog, computers, copiers and other equipment
  • Maintains Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)
  • Performs opening and closing duties
  • Participates in staff meetings and volunteer to serve on committees and library projects when appropriate
  • Seeks out and participates in continuing education opportunities in order to keep skills current and broaden knowledge
  • Assists customers with OPAC terminals and searches by title/author to request materials from other locations and other library systems
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Assists in public service areas as needed; answer basic directional questions in person and over the phone; locate and retrieve materials for customers, assist customers with self-service public technology; and support the code of conduct
  • Assists in all public service areas, including Homework Help Center as needed
  • Performs additional duties as assigned including working at community events and in house library classes/events

Qualifications:

  • High School Diploma or equivalent
  • Excellent communication skills
  • Skill in Microsoft Office applications
  • Skill in ILS automation environment, or ability to develop that skill
  • Maintains professional, businesslike behavior and appearance
  • This individual would need the ability to work a flexible schedule including evenings and weekends
  • Demonstrated commitment to serving library customers and residents of the community

Physical Demands: Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. Must be able to lift up to 30 pounds and push a 50 pound cart.

Resumes can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:
Pickerington Public Library
Attention:  Brenda Oliver
201 Opportunity Way
Pickerington, Ohio 43147

Resumes will be accepted until position is filled.
The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.

Technology Trainer
Immediate Supervisor: Information and Research Services Manager
Location: Pickerington Public Library – Main and Sycamore Library
Designated Position Hours: Part-time (25 hours/week). This is a contract position taking place from October 1, 2019 through September 30, 2020.
Compensation: $15.00/hour

The Pickerington Public Library is accepting applications for a one-year contract for a part-time Technology Trainer. This position has been created as part of a one-year contract made possible through Guiding Ohio Online.

The contract begins on October 1, 2019, and concludes on September 30, 2020.

Position Summary

  • Provides excellent service to customers of all ages and backgrounds, practices positive public relations, and performs duties in a friendly and courteous manner
  • Assists customers with the basic troubleshooting of computer equipment and software, including but not limited to library computers and their peripherals; laptops; tablets and e-readers; and handheld devices
  • Works with the Library’s Information Services Manager to develop and lead technology training classes for members of the public at all library locations, based on the information needs of community members
  • Works with staff to promote and educate customers in the use of digital library resources, such as the library catalog, Interlibrary Loan services, e-book databases, and research databases
  • Works with staff to coordinate outreach of technology training throughout the community, with the goal of promoting digital literacy throughout the Pickerington and Violet Township areas
  • Works with the Library’s Community Engagement Manager to create and distribute materials promoting technology services
  • Demonstrates understanding of basic library routines and adheres to library policies and procedures
  • Teaches library customers on use of digitization technology both in the library and off site

Position Requirements:

  • Degree from an accredited college or university, or equivalent combination of education and experience that provides the requisite knowledge and skills to fulfill the duties of the position, as outlined above
  • Effective customer service and interpersonal skills with all ages, including the ability to communicate verbally and in writing in English.
  • Proficient in Microsoft Office word processing, spreadsheets, and presentation programs.
  • Proficient in the use of Windows-based computer programs
  • Proficient in the use of Internet browsers such as Google Chrome, Firefox, and Microsoft Edge, and in common Internet applications, including but not limited to email, social media, and online research.
  • Knowledge of e-books, digital audiobooks, digital magazines, and streaming services
  • Able to work independently and accurately, with attention to detail.
  • Able to work with library customers who have varying degrees of computer and office equipment skill and knowledge.
  • Able to train members of the public in the use of technology in a variety of settings, including one-on-one interactions, in small groups, and/or in classroom settings.
  • Maintains professional, businesslike behavior and appearance
  • Must maintain insurability under the Library’s vehicle liability insurance coverage. Must maintain valid driver’s license, personal vehicle and acceptable driving record. May drive PPL vehicle if called upon.
  • Must successfully pass a background check.
  • Must have the ability to work a flexible schedule including days, evenings and weekends

Cover letters and resumes can be e-mailed to:  boliver@pickeringtonlibrary.org

Or mailed to:

Pickerington Public Library
Attention:  Brenda Oliver
201 Opportunity Way
Pickerington, Ohio 43147

Cover letters and resumes will be accepted until position is filled.

Pickerington Public Library Employment Application 2019

The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed. 


Volunteering at Pickerington Public Library

For information on volunteering at the library, please visit our Volunteers page.

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Careers